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How safe is online property tax payment?
Your payment will be made through a third party vendor, Business
Information Systems, Inc. BIS uses specialized encryption to ensure that your tax payment information is secure.
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When will my bank account be debited for the payment?
Within 2-4 days of submission.
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What methods are acceptable for online tax payment?
The third party vendor uses secure payment systems to process Visa, MasterCard credit and debit cards.
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Why is there a convenience fee?
A convenience fee is a percentage of the transaction that is charged to the cardholder by BIS, the third party vendor, which acts as a payment clearing house for processing credit card or e-check payments. None of this fee is retained by the County. Fees may range from 1% - 2% per transaction and are computed at checkout.
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What kind of verification shows that I made my
payment?
When payment is submitted, the third party vendor will provide a printable receipt of the transaction for immediate printing and retention for your records. This transaction receipt will contain all information about your payment(s) as well as the vendor’s payment confirmation number.
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Why do they ask for my e-mail address?
Along with your transaction receipt BIS will send you an email with the same information as an additional record should you have any problems after completing your payment. Within a few days of payment you will receive an email from BIS that is your final confirmation of payment. That email is your proof that your payment passed through the processor’s bank and has been deposited in the Monroe County Trustee’s bank account. KEEP AND FILE THIS RECORD! Your e-mail address will never be sold or transferred to outside parties for any reason except as applies to this transaction.
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What do I do with my
confirmation number?
Store your confirmation number in a safe place. It is a secure reference to your transaction and will be needed to access any payment information if you need to contact BIS for any reason.
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What is the due date for tax
payments received online?
All taxes should be paid
before the date due shown on
your bill. The time and date
shown on your confirmation
page is the actual date and
time of payment.
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How will I know if my taxes
were received before the due
date?
Payments may be made up
until 11:59pm on the date
payment is due. The date
displayed on the
confirmation page is
recognized as the date of
payment.
